D20 snowflake Christmas ornament - ornament for D&D player, Dungeons and Dragons, D20 sword, geek gift, tabletop gaming, dungeon master gift

Frequently Asked Questions

Do you accept custom and personalization requests?

Yes, I accept custom and personalization requests. Please send me a message to request a custom quote/listing.

What if my item arrives damaged or I receive the wrong item?

Please check your items as soon as they arrive for accuracy and to ensure they were not damaged during shipping. If a piece breaks during shipping or your item does not match your order, please send me message with a a photo as soon as possible (within 7 days) and I will send replacements for the affected piece(s).

What shapes do you offer for your chalk and paint sets?

The custom chalk and paint sets use the same type of molds (though I typically keep them separate due to color bleed). If you see a shape listed as a chalk or plaster paint set you may request a custom listing for this shape to be used for the opposing type of set if it is not already an available listing. The only exception to this is the detail dinosaur shapes. I am not able to consistently get chalk shapes from these molds and they are only available as plaster paint sets. Please message me for additional details.

Can I cancel my order?

All items are custom made for you and personalized per your order. If you request a cancellation before I begin work on your order, I am happy to cancel your order for you. Once items are made, I am not able to cancel them.

Do you accept refunds and exchanges?

All items are custom made for you and personalized per your order. Since items cannot be reused for future orders based on these personalizations, returns, refunds, and exchanges are not accepted.

Can I request card text from another bracelet listing in my order?

Absolutely! Please put your text request in the personalization box for your bracelet order.

How do I adjust the size of my string charm bracelet?

To make your string bracelet bigger, pinch the strings outside the knots on the back of the bracelet and pull.

If you are having issues making your bracelet smaller, you may need an extra set of hands to assist you. Please watch this video for a visual demonstration on how to adjust your bracelet. Do not pull on the knotted ends of your bracelet because this may tighten the knots and make it harder for you to adjust your bracelet.

https://youtube.com/shorts/tSgUCaHA2nY?feature=share

Here is a quick hack with using a pencil to adjust your bracelet,
https://www.youtube.com/watch?v=mJxsCuYMdTg

How do I apply my custom temporary tattoos?

Temporary Tattoo Instructions:
• Trim away excess tattoo material.
• Peel away the clear plastic layer exposing the adhesive.
• Apply the tattoo’s adhesive side to clean, dry skin and cover with a wet cloth for 10-15 seconds or until paper backing slides off easily (make sure the paper backing is completely saturated).
• Temporary tattoos generally last a day and can be removed with soap and a washcloth or peeled off.

You can watch this video for a visual demonstration of applying temporary tattoos.
https://youtube.com/shorts/j0bSV1fYC14?feature=share

What size tattoos should I order?

I typically recommend 2" (in the widest direction) tattoos for adults, 1.5" for kids, and 1.5" or less for face tattoos. The number of tattoos per sheet will depend on the dimensions of the tattoo design and can be estimated in the table included in the listing pictures. For sheets of 60 or more tattoos, the sheets will be uncut.

Do you offer porch pickup?

I do! Use code CROFTONPORCHPICKUP at checkout for free porch pickup in Crofton MD only. When your order is ready for pickup you will be sent directions for pickup through Etsy messages. Standard processing times still apply for porch pickup orders. For Etsy orders $10, in addition to pickup instructions through Etsy messages, your invoice will be sent to your delivery address through Etsy letter mail to satisfy Etsy's tracking requirements. If you use the code CROFTINPORCHPICKUP for your order and your delivery address is not noted as local to Crofton MD you must acknowledge that you are picking up your order in Crofton or your order may be canceled.